Super Chexx Pro FAQ's & Game Info.

For over 35 years ICE has built a reputation in the amusement & arcade industry for providing the highest quality products, service and support. Customers who bought the original Chexx bubble hockey games 20 to 30 years ago, can still get parts and free support for that game today!  Many Chexx bubble hockey games from the 1980's are still being played two decades later. The Coin-op and Deluxe Home Super Chexx Pro dome hockey games were introduced in October 2017 and continue to be made at the ICE factory in Clarence, NY with the same arcade quality parts, backed by the ICE commitment to quality, with free lifetime tech support and repairs available at the state of the art I.C.E. repair center.

  • Where can I get parts for my Super Chexx?
  • For full support info & spare parts, visit the www.icegame.com Super Chexx page.
  • How do you Set-up a Super Chexx Pro bubble hockey?
  • Please watch our Youtube Set-up Video www.youtube.com/watch?v=tjttWxIzTKo.
  • Can I upgrade my Super Chexx to a Super Chexx Pro?
  • Super Chexx Pro Upgrade

    No, the Pro edition has a completely different platform so the electronic components are not backwards compatible to Chexx or Super Chexx games. The technology in the game has changed, so there is no upgrade kit available to turn a Super Chexx into a Pro. Think of this like you would about trying to play DVD's on your VCR. ICE will continue to support the Super Chexx product for many years and currently stocks common spares and offers repairs and swaps on main boards and score heads through our Parts & Service division.

  • How Does my Super Chexx Pro Ship & get Delivered?
  • Shipping Policy

    Bubble Hockey games are shipped standard via LTL Residential Truck Freight in 2 boxes (75 and 90 lbs each) on a pallet (38x54x61" dimensions) with shipped weight of 220 lbs.

    Standard shipping is included in the cost of the game and does not include liftgate or inside delivery. We recommend 2 people with standard delivery as typically you will cut the straps, remove the boxes from the pallet, then hand-carry each box off the end of the truck.

    Garage delivery can be added for an additional $100. Garage delivery gets the boxes from the truck in to your garage or up to the house. The driver CANNOT bring the game up any steps, inside any doorways, over unpaved driveways/walkways, or down a lengthy driveway. Garage delivery does NOT include carrying inside the house or setting up the game.

    Additional shipping charges apply to Alaska, Hawaii, rural, island, and metropolitan zip codes that have added freight fees; including, but not limited to, NYC, Long Island, Cape Cod, Newfoundland, Nova Scotia, and Vancouver. Those locations will be re-quoted and if added fees apply, you will be notified prior to your order being shipped. You will be responsible for any detention charges and/or additional freight services added at time of delivery and you will pay the freight company directly. Shipping delivery dates are estimates and are not guaranteed. The freight company should call to set-up a convenient delivery window prior to delivery to a residential address. You will be sent an e-mail with the Truck Pro # the day after your game ships from ICE.

  • How long does it take to get my Game?
  • Super Chexx Pro Lead-Time

    Every Super Chexx Pro is built-to-order at the ICE factory in Clarence, NY. New orders typically ship within 2-3 weeks and take another 2-10 business days to get delivered to your location once they ship via LTL freight strapped on a pallet. Delivery dates are NOT guaranteed. There can be capacity delays at times of high demand or based on parts availability for custom NHL games that use specific teams and ice surfaces. We strongly encourage you to order ahead of time and specify your desired delivery date in the order notes on purchases that are gifts needed by a certain date. ICE will accommodate delivery date requests to the best of our ability. We CANNOT accommodate requests during the holiday season.

  • How much space do I need for a Super Chexx Pro?
  • Super Chexx Pro Space Needs

    The assembled game weighs 130 lbs. and the cabinet is 54"L x 36"W x 54"H (82" long with player rods extended). We recommend 8.5 to 9 feet of space, so the players can comfortably stand on both ends of the game when playing. It has a 20' power cord that retracts into the base and plugs into a standard 110V outlet. With the light weight and flat base bottom, you can easily slide against the wall or into a corner when not in use.

  • Where can I get a copy of the Super Chexx service manual?
  • To review a PDF of the Super Chexx service manual, click here.
  • Do you ship Super Chexx Pro games to Canada?
  • Placing Orders for Delivery to Canada is Quick & Easy! Taxes & Fees - We are a registered non-resident importer in Canada. This allows us to simplify the purchasing process for our Canadian customers, reduce delays at the border and prevent unexpected charges at time of delivery. Brokerage fees for 1 game shipped to Canada are $100. Canadian taxes and brokerage fees are paid at the time of purchase for all orders shipping to Canada based on the order total and ship to province. We handle all paperwork so the GST and, where applicable, HST will be remitted to the Canadian government by our customs broker when your game ships. Please note select postal codes are designated as remote locations and may also require additional shipping fees. All prices shown are U.S. dollars.
  • What if my game is damaged during shipping?
  • Freight Damage Policy

    Upon delivery of your Super Chexx Pro bubble hockey, please inspect the packaging for any visible freight damage. Each new game goes through a rigorous quality control inspection prior to leaving the ICE factory and is shipped wrapped to a pallet for safe transport. If you do notice any damage to the boxes, please request a product inspection while the delivery driver is on-site. The boxes and packaging are designed to protect the game so freight damage is very rare, but if the actual bubble hockey game is damaged, make sure it is noted (with pictures if possible) and have the driver file a freight damage claim with the terminal. Please contact ICE immediately so we can assist you getting it repaired or replaced.

  • Can I return my Super Chexx Pro?
  • Super Chexx Pro Return Policy

    New games can be returned in new condition within 30 days for a refund, subject to a 15% re-stock fee if it is a custom NHL game. All freight costs are the responsibility of the customer. Delivery freight and return freight will be deducted from the amount credited back to you. Please contact our staff prior to any returns and request an RMA #.

For all other Sales Inquiries & Support Contacts:
855-552-4399 toll free
716-759-0360 ext. 2 Parts
716-759-0360 ext. 1 Service
716-759-0884 fax

chexx@icegame.com sales e-mail
parts@icegame.com support e-mail